Communication & Support

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The administrative time spent in Organizations is not limited to Invoicing, Accounting and Payroll.
In Communication and Support, Customer Service, Follow-up and Control spend most of that time.
... save time and improve in quality with some of the Modules listed below.

 Modules

Communication & Support

for all Organizations

 

Management Software proposed by ALTOGA

From 9 EUR / Month! (Click here to learn more)

ALTOGA.com

 

Click on the Module Codes to learn more. Watch their Videos to deepen your knowledge.

   PDF   Video     

Overview of Altoga Software

      Video     

Institutions and People

 

 

Communications and General Support   PDF

 

 

M510 - Office & Document Management

 

You can start out with Office Incoming and Outgoing Items only.

 

Then you can implement tracking of Internal Circulation of Documents , including Administrative Acts thereon.

 

Acts as Administrative Reviews and Information on the Documents, determination of Procedures to be followed, Approvals and Orders in general.

 

And you can also implement the Document Scanning and if you want, the end of Paper Circulation .

 

And always fulfilling the requirements of ISO 9001:2008 Quality Standards ..

  Video

 

 

 

M350   - Cloud Customer Services / Helpdesk

 

The Internal Helpdesk enables you to centralize the support to employees in the performance of their tasks . Can also be used as Suggestion and Complaint Boxes and much more.

 

Externally, it enables Cloud Customer Services for both Customers and Citizens in General , from Post-Sales support and General Assistance to the interaction of Citizens with Public Bodies.

 

For example, it supports traditional IT Helpdesk, Customer care, Care Services in general, care of Citizens allowing them to put their questions to the Municipality / City, a Department of Lost and Found, etc.

 

Essential for the ISO 9000:2008 Quality Certification.

Video

 

 

 

 

M500
- Notes, Subjects and Tasks

 

Benefit from a type of Controlled Communication in accordance with the ISO 9000:2008 requirements.

 

It's not like ordinary e-mails whose subjects are scattered throughout mailboxes and cannot be either rebuilt or audited.

 

Rather, everything is centralized in a database accessible as a whole by whoever is authorized to do so .

 

There is also a Shared Electronic Notebook so that what is relevant to the Subjects and Tasks at issue can be registered.  

Video  

 

 

 

M340
- Time & Tasks / Time Sheets

Essential for planning and controlling Times of People and Equipment .

 

The time of People is often the most expensive resource.

 

Has it been well used?

 

You would like to know the time spent by People in the various Processes to Optimize Time and Reduce Costs and Improve the Performance of Your Organization?

 

What about Equipment, how have they being used?

  Video

 

 

 

M520
- Management of Libraries / Titles

 

Many Organizations keep libraries even if only for magazines and technical books to support their activity.

 

And there are, of course, more traditional libraries, e.g., School Libraries .

 

With this Module you can manage Libraries and Titles in general, from the Thematic Organization to the Registration of Titles , their connection with Authors and others , their Circulation and Loans .

 

  Video

 

 

 

M535
- Evaluation of/by Trd Parties

 

Running after the ISO 9000:2008 Quality Certification?

 

This requires your Organization to be assessed by Third Parties, and Third Parties to be evaluated by your Organization

 

Third Parties who may be Customers and Suppliers, but also others whom your Organization deals with. You can count on this Module for that.

  Video

 

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  Altoga and the Altoga Network Partners are always ready to support you!